Revenue Cycle Manager
About Our Company:
At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.
We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.
A 2025 Great Place to Work®
In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.
Location: Remote or Hybrid in Metairie, LA / New Orleans, LA
The Revenue Cycle Manager is responsible for directing and coordinating the overall functions of the Medical Billing Office to ensure maximization of cash flow while improving patient, physician, and other customer relations. The assignment of accounts will fluctuate with our client base. The Revenue Cycle Manager will follow and enforce all policies set forth in the Employee Handbook, HR, Practice Management, Compliance, and HIPAA Policies & Procedures Manuals. As Manager, you will exercise direct supervision over office staff and team leaders.
Job Responsibilities:
- Plan and direct billing and collections processing to ensure accuracy and efficiency in accordance with policies set forth in Practice Management, Compliance, and HIPAA Manuals
- Serve as liaison regarding staffing, billing, and collections issues
- Manage the Billing Office within the established budget
- Conduct annual planning and reporting of monthly status reports
- Review status of A/R accounts to identify and resolve billing and processing issues in a timely manner
- Assist team with A/R accounts and collections when needed in addition to identifying, auditing, and resolving problem accounts
- Follow credit and collection policies and procedures set forth and make recommendations for improvement to Area Manager and Divisional Vice President
- Solve difficult payment and associated billing office issues and audit problem accounts
- Maintain contacts with medical records and other departments to obtain and analyze additional patient information to document and process billing
- Recommend new procedures to improve the quality and quantity of work processed and ensure policies are communicated and administered consistently
- Develop and oversee business systems and work with IT to ensure timely and accurate implementation
- Supervise, train, and evaluate performance of assigned personnel and recommend merit increases, promotions, and disciplinary actions
- Monitor daily operating activity of billing office and make necessary adjustments in work assignments
- Initiate and answer pertinent correspondence; prepare and write reports as required per client; and maintain required records and files
- Maintain knowledge of and comply with established policies and procedures including government, insurance, and third-party payor regulations
- Attend administrative meetings and participate in committees as requested and conduct special projects and studies as directed
- Participate in professional development activities and maintain professional affiliations
- Perform AR Representative, Team Leader, Office Manager, and Coding Specialist functions as needed
- High School Diploma or equivalent
- Extensive knowledge of Medical Billing Processing and Office Management
- Knowledge of business management and basic accounting principles to direct the medical billing process
- Knowledge of medical terminology, coding, and office procedures
- Knowledge of third-party operating procedures, regulations, and billing requirements and government reimbursement programs
- Skilled in establishing and maintaining effective working relationships with other employees, patients, organizations, and the public
- Ability to process patients and public inquiries and respond with poise and efficiency
- Ability to develop, implement, and administer a financially efficient billing office
- Ability to recognize, evaluate, solve problems, and correct errors
- Ability to conceptualize workflow, develop plans, and implement appropriate actinos
- Ability to maintain confidentiality of sensitive informaiton
- Skilled in using computer programs and applications
Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.
- Access to a 401(k) Retirement Savings Plan.
- Comprehensive Medical, Dental, and Vision Coverage.
- Paid Time Off.
- Paid Holidays.
- Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.