Network & User Support Specialist

Remote

Full Time

Experienced

About Our Company:
At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.
We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.

A 2025 Great Place to Work®

In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.

Location: Hybrid - Lafayette, LA

Summary Description:
We are seeking a motivated and customer-focused Network and User Support Specialist to join our IT team. This position combines hands-on network infrastructure support (Cisco, VMware) with end-user technical assistance. The ideal candidate will ensure reliable system performance, secure network connectivity, and responsive user support for staff across the organization.

Daily Responsibilities

Provide Tier 1-2 end-user support for hardware, software, and network-related issues (Windows, Mac, Office 365, VPN, printers, etc.)
Troubleshoot and resolve network connectivity problems (wired, wireless, and remote access)
Configure and maintain Cisco switches, routers, and firewalls
Assist with VMware vSphere/ESXi virtual infrastructure–creating and maintaining virtual machines, monitoring performance, and applying updates
Support basic Windows Server administration, including user account management, file shares, and permissions
Collaborate with IT leadership to monitor network performance, apply patches, and maintain security standards
Manage and document support requests in the help desk ticketing system
Maintain accurate records of configurations, procedures, and troubleshooting steps
Participate in system upgrades, hardware deployments, and network improvement projects
Provide after-hours or on-call support as required for critical systems

Skills and Education:

Associate’s degree in Information Technology or related discipline or equivalent work experience
3-5 years of experience in technical support, network support, or desktop support roles
Knowledge of Windows 11, macOS, Microsoft 365, SharePoint, Intune, and endpoint management tools
Working knowledge of Cisco networking (VLANs, routing, ACLs, wireless)
Familiarity with VMware virtualization environments
Proficiency in troubleshooting Windows systems, network connectivity, and peripheral devices
Strong analytical, documentation, and problem-solving skills
Ability to work independently and prioritize multiple tasks effectively
Excellent communication skills and customer-service skills
Certifications such as CCNA, CompTIA Network+, or VMware VCTA preferred
Hands-on experience with Active Directory, Intune, Exchange Online, and Service Desk tools (ManageEngine, Freshservice, etc.) preferred
Experience with Active Directory, DNS, DHCP, and Office 365 administration preferred
Exposure to network security tools (firewalls, endpoint protection, MFA solutions) preferred
Previous experience in healthcare or other regulated environments (HIPAA compliance) preferred

Company Benefits and Perks:

Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.

Access to a 401(k) Retirement Savings Plan
Comprehensive Medical, Dental, and Vision Coverage
Paid Time Off
Paid Holidays
Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services

If you are a dedicated and experienced Network & User Support Specialist ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.

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